The Two Fundamental Mistakes in Usability Testing

There are two mistakes that organizations make when doing usability testing. And once those mistakes are made, two things are certain: either end users won’t get an application they can actually use or, if they do, it will cost more and take longer. Organizations often make a fundamental mistake by thinking of usability testing as […]
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3 Parts of Rewriting for Excellence

Writing clearly and effectively is difficult — in fact, there’s no chance that you’ll get it right the first time….which is why you get to rewrite. Rewriting isn’t about fixing your mistakes, rewriting is about adding excellence. Here’s a three-part plan for doing rewriting right.My buddy Mal Stiefel once said he was never at a loss for words […]
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4 Essential Skills for Team Success

In the end, team success isn’t about the abilities of the individual team members — it’s about how well the team members can work together to leverage each other’s abilities. And, for team members to work together well, they all need to be experts at four skills. There are four skills that every team member needs for the team […]
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The Two Perspectives on Conflict: Myself and Everyone Else

A conflict involves two people: you and somebody else. The key to successfully resolving those conflicts often comes down to recognizing two things — First: Realizing that you have several options available to you, and Second: Ensuring the other person understands you. In Learning Tree’s course on conflict management and resolution, we look at a conflict from three perspectives: […]
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Why Should You Pursue a Microsoft Certification?

If you’re considering taking a Microsoft Official Curriculum course (or your company is considering sending you to one) you should know that it’s a good choice for both of you. The most obvious benefit of taking a Microsoft Official Curriculum (MOC) course is that you’re getting information about Microsoft technologies from the source. Coupled with […]
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