Helping Users Understand Cybersecurity: Availability Becomes Reliability

Last week I explained how I thought that “Accuracy” was a better term than “Integrity” when we are communicating with users. The week before that, I said that “Privacy” is a better term than “Confidential”. This is part of my wild idea for replacing “CIA” with “PAR”. Privacy, Accuracy, and Reliability. What Does “Available” Mean […]
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What Can Your Life Teach You About UX Design?

So I’m in a hotel (again) and, the first morning that I’m there, I stagger into the shower to sluice off the grime of a couple of days of traveling. The shower’s faucet is a single flat handle like the diagram on the left (but without the arrows — I added them for reasons that will become clear in […]
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Ensuring Your Site Makes Sense to Your Users

There’s a simple four step process you can follow to make sure that your users can find their way to what they want in your site. How simple is it? Just let your users tell you how to organize your site’s pages. Ed Krol, author of “The Hitchhikers Guide to the Internet,” described the Internet as “a library where all […]
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Navigating User Interfaces: What Works for Disney World Can Work For You

You can learn a lot from how Disney World guides its visitors to the sights those visitors want to see. And, when it comes to finding your way around, Disney World is probably a lot more complicated than any website you’ll ever build. Visitors come to Disney World to see the “sights” (the rides, shows, […]
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Navigating User Interfaces: It’s Just Like How You Get to Your Hotel Room

If you want users to find the content/functionality in your website, then your user interface will have to guide users to the content they want. To do that effectively, you need to understand how people find their way to anywhere — and your last experience with checking into a hotel will tell you everything you […]
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