4 Reasons Your Next Meeting Will Be Awful

Here’s a game you can play: The next time you’re in a truly dreadful meeting, decide which of these four reasons is the main cause. To put it another way: If your meeting avoids these four problems, it will probably be a pretty good one. At the start of Learning Tree’s one day course on facilitating […]
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A New Way To Learn the Critical Skill of Storytelling

A critical skill for leaders and aspiring leaders is storytelling. Throughout history, stories have been an essential form of communication. Brain science even gives us reasons why. I love to listen to and tell stories. Most people do. We tell stories to friends at social gatherings, share stories about work successes and failures, tell stories […]
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How You Can Avoid the User Requirements Dance

Asking questions is the only way to find out what the “real” user requirements are — what the other person really wants. But there’s a great deal more to asking the right questions than knowing the difference between open-ended and close-ended questions (in fact, there’s really no such thing as a truly open-ended question). Here’s what to ask that will let the […]
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Being Clear and Concise When You Write

Everybody wants their writing to be concise and clear. Here’s some simple rules that you can follow to achieve both clarity and concision in the next thing you write — and a warning about when being concise is a bad idea. When I ask participants in Learning Tree’s business writing course what matters to them in business […]
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Communicating with Emotional Intelligence

I recently got a $300 refund from a company that did not want to give me anything at all. Here’s how Emotional Intelligence made that possible. I’m not one of those people who instantly grasps how other people are feeling (just ask my wife). As a project leader and department manager, improving my Emotional Intelligence has been critical for me […]
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