Communicating with Emotional Intelligence

I recently got a $300 refund from a company that did not want to give me anything at all. Here’s how Emotional Intelligence made that possible. I’m not one of those people who instantly grasps how other people are feeling (just ask my wife). As a project leader and department manager, improving my Emotional Intelligence has been critical for me […]
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Two Steps to Emails That Get Read

When you go to write your next email, start by realizing that your recipient probably doesn’t want to read your email at all. Fortunately, you can use that your advantage. Back when I had a job, I mentioned to my boss that I rewrote my emails two or three times before I sent them to him. […]
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Handling Difficult Conversations

While you may never have to fire anyone, there are all sorts of conversations that  you can have with a fellow employee that are going to be awkward and difficult for the both of you. It doesn’t have to be that way…provided that you ask the right questions. Scott Miller at the Bleacher Report has a depressing story […]
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The High Cost of Poor Project Communications Management

Organizations waste US$122 million for every US$1 billion invested due to poor project performance — a 12 percent increase over last year! In the context of organizational project and program management, communications is a core competency that, when properly executed, connects every member of a project team to a common set of strategies, goals and […]
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Emotional Intelligence: Your Four Advisers

The communication between advisers forms the basis for emotional intelligence. We function on the basis of four advisers: Instinctual (brain stem) Emotional or heart (limbic system) Thinking or rational (neocortex) Intuitive (The brain structure for this adviser has not been successfully located yet) Our four advisers interact by informing each other; they may overshadow, dominate […]
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