ITIL Practitioner Best Practice Mentoring and Coaching Services for an Organization

An IT service provider, within a large US government client, realized that a number of business outcomes were not being met despite a huge investment in IT. Questions were being raised, about the amount of investment carried out and the value of return seen. The Chief Information Officer (CIO), was shouldering constant pressure from internal […]
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The ITIL Practitioner Journey Starts Today

The day is finally here! ITIL Practitioner® launches today at the AXELOS ITIL® Practitioner Global Summit. You might be wondering: Why is the certification needed? What value will I gain by obtaining this certification? How will the ITIL Practitioner certification benefit my organization? What does this certification mean to the ITIL framework? Check out a […]
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How ITIL Practitioner Certification Adds Value to the Existing ITIL Qualification Framework?

The new qualification, didn’t go down as the best news for many students initially.  Some thought it would be an extra qualification in order to achieve the ITIL® Expert Certification, which thankfully to many,  proved not to be case. The ITIL® Practitioner is a qualification, that can be taken only once the ITIL Foundation certification […]
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3 Ways ITIL Practitioners Can Enhance ITIL in Your Organization

Focus on Core Areas in the Implementation ITIL practitioners will be equipped on focusing on a number of core areas to assist in the implementation of best practice. The core areas include the CSI approach, Guiding Principles, and Critical Competencies. For those new to the ITIL practitioner arena you will be raising your eyebrows as […]
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ITSM in the Real World: Why the ITIL Practitioner Qualification is Needed?

Since the start of the discussion about a potential new ITIL practitioner qualification, I have had a mixture of responses from students and clients that I actively consult with. The concern was primarily based on ITIL always being non-prescriptive and that we already had so many qualifications. Where would this fit in the ITIL qualification […]
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