How to Overcome Denial When Dealing with Change

If you want to make a change then you need the active support of everyone involved. To get that, you’ll first have to get people past denying that anything needs to be changed. Here’s why that’s true and what you have to do. In an earlier post, I showed the kinds of processes that will […]
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How You Can Avoid the User Requirements Dance

Asking questions is the only way to find out what the “real” user requirements are — what the other person really wants. But there’s a great deal more to asking the right questions than knowing the difference between open-ended and close-ended questions (in fact, there’s really no such thing as a truly open-ended question). Here’s what to ask that will let the […]
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How IT Organizations Can Build Transparency

The solution to the major challenges facing IT organizations is addressed by establishing transparent communications between you and your stakeholders. Here’s how you can do that, starting with your own team. In an earlier blog post (What Pokémon GO Can Tell You About IT Management’s Three Major Challenges), I discussed two major challenges that IT […]
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What Pokémon GO Can Tell You About IT Management’s Three Major Challenges

Three challenges are driving all IT departments: 1.)Users expect you to deliver more complex applications, 2.) to do it in less time, and (while doing that) 3.) to provide higher levels of transparency. Pokémon GO demonstrates how those challenges are tied together and what the solution is to the inevitable problems those challenges create. There’s no doubt that Pokémon GO […]
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Motivating Others…And Yourself: The Four Levers of Motivation

If you need to motivate others then here are four levers that you can pull that work with developers and other IT staff; If you’re feeling unmotivated by your own work, here’s why you feel that way (and, perhaps, what you can do about it). As head of an IT department, I figured that I had three […]
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