How You Can Avoid the User Requirements Dance

Asking questions is the only way to find out what the “real” user requirements are — what the other person really wants. But there’s a great deal more to asking the right questions than knowing the difference between open-ended and close-ended questions (in fact, there’s really no such thing as a truly open-ended question). Here’s what to ask that will let the […]
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How IT Organizations Can Build Transparency

The solution to the major challenges facing IT organizations is addressed by establishing transparent communications between you and your stakeholders. Here’s how you can do that, starting with your own team. In an earlier blog post (What Pokémon GO Can Tell You About IT Management’s Three Major Challenges), I discussed two major challenges that IT […]
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What Pokémon GO Can Tell You About IT Management’s Three Major Challenges

Three challenges are driving all IT departments: 1.)Users expect you to deliver more complex applications, 2.) to do it in less time, and (while doing that) 3.) to provide higher levels of transparency. Pokémon GO demonstrates how those challenges are tied together and what the solution is to the inevitable problems those challenges create. There’s no doubt that Pokémon GO […]
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Motivating Others…And Yourself: The Four Levers of Motivation

If you need to motivate others then here are four levers that you can pull that work with developers and other IT staff; If you’re feeling unmotivated by your own work, here’s why you feel that way (and, perhaps, what you can do about it). As head of an IT department, I figured that I had three […]
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Raising Girls to Negotiate: Knocking Over the House of Cards

It may well be true that women haven’t been assertive enough when it comes to negotiating. But the critical problem in negotiating may not be about how assertive you are — it may be about recognizing your value to the other party. As part of preparing for the fifth season of the Netflix drama “House of Cards”, Robin Wright, one of the […]
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