7 Ways Business Service Management Help Siloed Management of Technology

In my last blog, we discussed siloed management of technologies. We will continue our discussion and will understand who is impacted by this siloed management practices and how Business Service Management practices may be able to help with related challenges. Customers, business enterprises, as well as the IT organizations are all impacted if IT is […]
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How Business Service Management Can Help Silo-ed Management of Technology?

Businesses, customers, and IT organization are impacted if IT is managed and operated in silos. If businesses are not realizing their true potential, because IT is unable to deliver on its commitments, then business will likely face losses, ultimately impacting IT in a negative fashion. This does not suggest that all business enterprises irrespective of […]
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Applying the Business Service Management Approach to Restaurant Management

Business Service Management (BSM) is an approach whereby an organization’s business needs and its IT services are aligned. The BSM approach is applied with the critical understanding that an organization’s success is dependent on the reliable delivery of its IT services — much the same way that a restaurant’s success is dependent on the reliable […]
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Business-IT Integration, ITILv3 & Cultural Transformations – Part II

Business-IT Integration, ITIL® v3 & Cultural Transformations: Part II Continuing our discussion from Part I, we understand that while ITILv3 enables IT organizations to apply Business Service Management (BSM) concepts—and therefore align business and IT goals—it is a process that doesn’t happen overnight. It is absolutely critical to realize that integration of ITILv3 is about […]
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Measuring Business-IT Integration – Part II

Continuing on my previous blog, let’s discuss the following factors that are critical (aka Critical Success Factors or CSFs) for the overall success of your Business Service Management or BSM journey. Business process enablement and support Business-IT integration Business Process Enablement & Support The level of business value delivered by IT services depends upon the […]
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