7 Ways Business Service Management Help Siloed Management of Technology

In my last blog, we discussed siloed management of technologies. We will continue our discussion and will understand who is impacted by this siloed management practices and how Business Service Management practices may be able to help with related challenges. Customers, business enterprises, as well as the IT organizations are all impacted if IT is […]
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Doing Your Job Well: What Kind of Factory are You?

There are four kinds of service processes in the world. Understanding which one you are gives you an opportunity to maximize your value to your organization while simplifying your life. As a bonus, it will also let you avoid making the same mistakes my employers made. This is obvious: For businesses to succeed, they have to become […]
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The Six Challenges of Business Intelligence

  Business Intelligence (BI) is: “The processes, technologies, and tools needed to turn data into information, information into knowledge, and knowledge into plans that drive profitable business action. Business intelligence encompasses data warehousing, business analytic tools, and content/knowledge management.“ —The Data Warehouse Institute Faculty Newsletter, Fall 2002 BI should deliver: Accurate answers to questions about […]
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How Business Service Management Can Help Silo-ed Management of Technology?

Businesses, customers, and IT organization are impacted if IT is managed and operated in silos. If businesses are not realizing their true potential, because IT is unable to deliver on its commitments, then business will likely face losses, ultimately impacting IT in a negative fashion. This does not suggest that all business enterprises irrespective of […]
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Big Data on Azure – HDInsight

The HDInsight service on Azure has been in preview for some time. I have been anxious to start working with it as the idea of being able to leverage Hadoop using my favorite .NET programming language has a great appeal. Sadly I had never been able to successfully launch a cluster. Not, that is, until […]
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