When should I consider taking the ITIL Practitioner Certification?

Since the release of the new qualification, I’ve been approached by many students as to when they should consider taking the qualification. Should they do this before or after an intermediate certification, or should they consider this after achieving the ITIL expert certification? These are all very good questions and I’m sure many people around […]
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ITIL Master Certification – Do I Need the Icing on the Cake?

At a recent course in Canada, I ran across a former student who had achieved her ITIL® Expert certification. She asked me whether she should go for the ITIL Master certification. Her question really got me thinking about the value (or lack thereof) of obtaining this certification. The ITIL Master certification process was released in […]
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