ITIL Practitioner: Four Key Challenges

With every new qualification, challenges will present themselves, inside and outside the classroom environment. Students that have already taken the ITIL Foundation, and no other intermediate certification will need to ensure they remain up-to-date with the ITIL Foundation knowledge going into the ITIL Practitioner certification. I would recommend, reviewing your ITIL Foundation material before attending/completing […]
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ITIL Practitioner: The future of ITIL

Over recent years, organizations have made numerous investments in ITIL® training but a common theme has arisen; staff are becoming certified, but are still struggling with adopting and adapting to the ITIL framework. Some have almost lost faith in the framework and even the benefits of training staff on the best practice. With the introduction […]
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The ITIL Practitioner Journey Starts Today

The day is finally here! ITIL Practitioner® launches today at the AXELOS ITIL® Practitioner Global Summit. You might be wondering: Why is the certification needed? What value will I gain by obtaining this certification? How will the ITIL Practitioner certification benefit my organization? What does this certification mean to the ITIL framework? Check out a […]
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3 Ways ITIL Practitioners Can Enhance ITIL in Your Organization

Focus on Core Areas in the Implementation ITIL practitioners will be equipped on focusing on a number of core areas to assist in the implementation of best practice. The core areas include the CSI approach, Guiding Principles, and Critical Competencies. For those new to the ITIL practitioner arena you will be raising your eyebrows as […]
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ITSM in the Real World: Why the ITIL Practitioner Qualification is Needed?

Since the start of the discussion about a potential new ITIL practitioner qualification, I have had a mixture of responses from students and clients that I actively consult with. The concern was primarily based on ITIL always being non-prescriptive and that we already had so many qualifications. Where would this fit in the ITIL qualification […]
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