4 Essential Skills for Team Success

In the end, team success isn’t about the abilities of the individual team members — it’s about how well the team members can work together to leverage each other’s abilities. And, for team members to work together well, they all need to be experts at four skills. There are four skills that every team member needs for the team […]
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Communicating with Emotional Intelligence

I recently got a $300 refund from a company that did not want to give me anything at all. Here’s how Emotional Intelligence made that possible. I’m not one of those people who instantly grasps how other people are feeling (just ask my wife). As a project leader and department manager, improving my Emotional Intelligence has been critical for me […]
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Negotiation Strategies & Why There are No Failed Negotiations

As the NFL demonstrates, a negotiation isn’t a failure if you don’t reach an agreement. A negotiation can be a failure only after you reach an agreement. Plus: What you need to know about the other party to reach a truly successful agreement. When you’re negotiating, it’s tempting to think that if you don’t reach an agreement […]
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Writing to Persuade: Three Kinds of Evidence You Need

You can learn a lot about being persuasive from two sources: The current state of American political parties and commercials for headache remedies. At the start of 2015, the president of the United States faces a difficult problem: He must deal with a legislature controlled by the opposing party. Obviously, since the president can veto […]
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The 5 Steps of Distributive Bargaining

In a previous post, we took a look at collaborative bargaining situations where both parties in the negotiation would like to maintain a good working relationship with one another and jointly achieve a “win-win” outcome.  This is not the only type of negotiating that takes place. Most likely, when you picture a negotiation process you […]
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