Three Business Analysis Techniques for Solution Validation

If you find yourself performing solution validation as part of your project, remember that there are three general techniques that the BABOK® Guide  recommends that you use when validating that solution and addressing any defects or issues that you might find. Some of these techniques occur early in the project life cycle when you are […]
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Effective Communication: Query and Clarify

I had an interesting experience recently that got me thinking and refining my approach to effective communication.  We all know that communication is a two-way street where the involved parties adopt the sender-receiver model in order to share information back and forth.  Everyone is aware that active listening involves paying attention to what the other […]
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Recommended Technique: Root Cause Analysis

Project managers, business analysts and project team members often find themselves performing root case analysis to determine the underlying source of a problem. This structured technique is used to examine a situation in order to establish the root causes and resulting effects of a particular problem. On my projects, I have found that brainstorming is a […]
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How to Use Root Cause Analysis (Ask “Why?” Five Times)

Introduction Oftentimes, what appears to be “the” problem is really a symptom of a deeper problem.  As project leaders we often jump to solutions before fully exploring the root cause of the problem.  Fixing a symptom is just a band aid and doesn’t address the root cause(s). If we want to truly fix “the” problem, […]
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