Helping Users Understand Cybersecurity: Availability Becomes Reliability

Last week I explained how I thought that “Accuracy” was a better term than “Integrity” when we are communicating with users. The week before that, I said that “Privacy” is a better term than “Confidential”. This is part of my wild idea for replacing “CIA” with “PAR”. Privacy, Accuracy, and Reliability. What Does “Available” Mean […]
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The Two Fundamental Mistakes in Usability Testing

There are two mistakes that organizations make when doing usability testing. And once those mistakes are made, two things are certain: either end users won’t get an application they can actually use or, if they do, it will cost more and take longer. Organizations often make a fundamental mistake by thinking of usability testing as […]
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Are Consumer Crypto Systems Too Hard To Use?

In a previous post,  I summarized some academic papers in which prominent cryptographers and other security experts took a very skeptical look at current cryptography, both research and practical systems. It’s not just e-mail plugins and other desktop computer applications that can disappoint us. One of the papers showed that the APCO Project 25 two-way […]
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Ensuring Your Site Makes Sense to Your Users

There’s a simple four step process you can follow to make sure that your users can find their way to what they want in your site. How simple is it? Just let your users tell you how to organize your site’s pages. Ed Krol, author of “The Hitchhikers Guide to the Internet,” described the Internet as “a library where all […]
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Navigating User Interfaces: It’s Just Like How You Get to Your Hotel Room

If you want users to find the content/functionality in your website, then your user interface will have to guide users to the content they want. To do that effectively, you need to understand how people find their way to anywhere — and your last experience with checking into a hotel will tell you everything you […]
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