The Critical First Step in Solving Problems

Solving problems is great…but, first, you have to determine what the problem really is. This doesn’t necessarily require some brilliant flash of insight — there are simple tools that you can apply to nail down what’s going wrong. You can start, for example, by determining what IS and IS NOT true compared to other problems you […]
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How to Ensure Stakeholders Know Your Value

Thinking about your future, your department’s future or even organization’s future begins by understanding the value you provide to others. Determining that can be harder than you might think. I had a boss who told me that there are people who do valuable work and people who do bad work; he also said that there are people who […]
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How to Overcome Denial When Dealing with Change

If you want to make a change then you need the active support of everyone involved. To get that, you’ll first have to get people past denying that anything needs to be changed. Here’s why that’s true and what you have to do. In an earlier post, I showed the kinds of processes that will […]
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How You Can Avoid the User Requirements Dance

Asking questions is the only way to find out what the “real” user requirements are — what the other person really wants. But there’s a great deal more to asking the right questions than knowing the difference between open-ended and close-ended questions (in fact, there’s really no such thing as a truly open-ended question). Here’s what to ask that will let the […]
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How IT Organizations Can Build Transparency

The solution to the major challenges facing IT organizations is addressed by establishing transparent communications between you and your stakeholders. Here’s how you can do that, starting with your own team. In an earlier blog post (What Pokémon GO Can Tell You About IT Management’s Three Major Challenges), I discussed two major challenges that IT […]
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