Managing a Data Leak in your Business

Even if we look past industry figures on frequency of cyber attacks, it is reasonably evident that cyber attacks are increasingly causing significant disruption and damage to businesses brand and reputation. Consequently, instead of asking “Is my business secure?” business executives must pose the question is, “Is my business prepared to timely detect and swiftly […]
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How Social Media Posts Can Lead to Identity Theft

Scrolling through Facebook the other day I saw meme “Comment below if you remember your childhood phone number.” I honestly don’t remember whether or not I answered, but I shouldn’t have if I did. When I teach Learning Tree’s System and Network Security Introduction, I talk about the idea of “information leakage”. That is where […]
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Quick Guide to SQL Server Data Types

Like supporting actors and actresses who never enjoy the spotlight, data types in SQL Server play critical roles and yet rarely receive attention. In fact, selecting the best data types for columns is one of the most important decisions during SQL Server table design. For that reason, let’s take a few moments to review some […]
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Customer Service Chat Support: Top Survival Tactics

Imagine you are the customer service representative working the live chat support the day of the company holiday party. It’s pretty quiet in the office, but you get an incoming chat that says HAPPY HOLIDAYS! You think “wow…so kind”, but then you notice no reply and eventually it ends. Immediately afterwards, you get another, and […]
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How to Use Affinity Diagrams to Bring Order to Chaos

One critical aspect of brainstorming and other idea-gathering processes is that one must not judge the ideas as they are presented. After that gathering phase, though, the ideas are useless if no patterns or relationships can be discovered. One good solution for that is the Affinity Diagram. The process was identified in the 1960s by […]
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