ITSM practitioners and the need to improve skills

We have often discussed how technology and new frameworks have changed our service management practices and how we need to adopt and adapt them. Still as we know there is another key pillar: People. People are often the last step in any improvement plan. Trainings are the first to be cut when we are running […]
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The Importance of Always Learning

“Nobody wants to show you the hours and hours of becoming. They’d rather show the highlight of what they’ve become. – Angela Duckworth author of “Grit: Passion, Perseverance, and the Science of Success” In my career, I have been very blessed with opportunities, life lessons and having mentors support me in pursuing my passion. I […]
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Azure vs. AWS: A Conversation with the Experts

Which cloud solution is right for your organization? What factors make one cloud solution better than another? Between the big two — Azure and AWS — what do the experts have to say about the advantages or disadvantages of each? We recently asked two of our Learning Tree Cloud Instructors to answer questions about two […]
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Lean vs. Six Sigma: How They Differ

Lean and Six Sigma are markedly different methodologies, but when combined, are a powerful business improvement practice. Lean is defined as: The removal of waste from a process(es) to increase efficiency and lower costs. A few examples of waste are: Wait time (slow computers, waiting on answers, waiting on purchase orders, et al). Movement of […]
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Cloud Service Models: What is PaaS (Platform as a Service)?

Cloud computing has become a widely adopted model for IT infrastructure environments. It includes three basic service models: Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS). IaaS was described in a previous post. This blog focuses on PaaS, and a future post will highlight SaaS. IDC has indicated the cloud services market has entered an “innovation […]
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