Office 365: It’s intuitive… Isn’t it?

Imagine you work in construction. You open your toolbox one morning to find that your saw is sharper and your drill more powerful than the night before! Not only that but some tools have disappeared and yet you have more tools than yesterday! Some tools you rarely use and others never! Whilst paying for all […]
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What Is A Team?

Agile in general, and Scrum in particular, relies for success on self-organizing teams. The eleventh of the principles behind the Agile Manifesto states that “the best architectures, requirements, and designs emerge from self-organizing teams”(1). Empowering the team is one of the seven principles of Lean. One of the central Scrum patterns is ‘Stable Teams’ (2). […]
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Customer Service: Avoid Falling Victim to Social Engineering

The days of only using firewalls and antivirus software as protection against hacking are over. Hackers are getting more creative with how they plan their attacks. The newest trend hitting top organizations like Sony, Yahoo, and even the US Government is called Social Engineering. Social Engineering is when hackers use emotionally manipulating strategies to gain […]
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The Two Business Analysis Tools and the One Technique Every Business Analyst Must Master

Of all the tools and techniques available to a business analyst, two tools and one technique are essential. One tool defines the question that drives analysis, one technique balances off the three forces that drive the selection of all the other tools, and the final tool ensures that the BA’s conclusions are communicated effectively.  Business […]
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How to Add Animation to Your PowerPoint Presentation

Yes, I know, if you go to a lot of meetings you are probably sick and tired of seeing yet another PowerPoint slide deck presentation! Boring! Boring! Boring! If people are sliding under the table when you are giving your PowerPoint presentation you need to liven them up a little bit and incorporating animation is […]
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