What is Blended Learning?

My Learning Journey About Learning Journeys If you’re at all like me and had this question in the last decade – What is blended learning? – your internet search presented a lot of crap. I embarked on this quest a few years ago and it was the blended learning entry on Wikipedia that provided the […]
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How Storytelling Helps Make a Personal Connection with an Audience

Connecting with an audience is a critical business skill. We all need it when we try to get a point across to someone else. We may be teaching a new idea or skill, explaining the importance of a new strategic initiative, or maybe trying to persuade a prospect to become a client. In my recent […]
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Why a Certification is Only a Start

Certification and credentialization are requisite parts of today’s business landscape. The field of Information Technology is no exception. Learning Tree offers a broad range of IT certifications for employees with varying skill levels. I received my first IT certification in 1985 from The Institute for the Certification of Computing Professionals, now known as the ICCP. […]
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The Importance of Storytelling in Technical Training

I started teaching technical courses over thirty years ago. At that time, I’d taught similar topics in a university setting and I enjoyed it then as I do now. But I was frustrated by one item on the course evaluations: “Contribution of personal experience.” The scores on that metric didn’t seem to reflect what I […]
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Customer Service Chat Support: Top Survival Tactics

Imagine you are the customer service representative working the live chat support the day of the company holiday party. It’s pretty quiet in the office, but you get an incoming chat that says HAPPY HOLIDAYS! You think “wow…so kind”, but then you notice no reply and eventually it ends. Immediately afterwards, you get another, and […]
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