ITIL® Training: Public or On-Site?

I recently carried out an event in Portugal and was asked the question by a client as to whether they should arrange public course training or on-site events. Both have a number of advantages, described below.

Public Course Benefits:

  • Public (in-person) courses provide an opportunity to share best practice knowledge with other delegates in the class. Delegates will come from different organizations, facing different challenges and will have different expectations of service management.
  • No need to worry about getting a large collection of people together, as you can book individual slots on public courses. Also this can minimize the impact on your teams by spreading out the training as opposed to having everyone attend a course all at the same time.
  • You can use a public course as an opportunity to send individuals to “taste” the course and see whether it will add value to the IT service provider. Decisions can then be made on what course to do, who to send, etc. Therefore this can improve cost management by ensuring the appropriate people are sent onto the right courses.
  • Public course are likely to be frequently scheduled and therefore any individual who has missed an onsite event can attend a pubic as a replacement.
  • No need to worry about providing any form of training room facility, as this is taken care of by the training provider.

On-Site Course Benefits:

  • On-Site courses–those in which Learning Tree brings an instructor to your location–can be run to meet particular client needs and expectations. Courses tailored to meet clients needs are more likely to be successful as opposed to providing just an off-the-shelf course. Even an accredited certification training course like ITIL could be extended by another day, to ensure that a client can have extra value takeaways from the course.
  • All staff will be from the service provider organization and therefore likely to be facing common challenges. You can use this opportunity to work with each during the training course for a common objective.
  • Certain staff may feel comfortable voicing their concerns and challenges during an on-site event.
  • On-Site courses allow for flexibility to be run at any location to meet customer requirements, especially beneficial if public courses are not run locally to the client locations.

As can be seen, there are plenty of benefits with each option. I would recommend speaking to your training provider (and then potentially to the instructor that would run the event) as they will have a better idea of what course structure will work for you.

Going back to the question that was raised of what type of training to arrange. It depends. In this situation I encouraged on-site training, as there wasn’t a public centre to run the course in Portugal and it would be too expensive to send everyone away for training.

Have you tried on-site training? What are some of the benefits and/or challenges you’ve faced compared to public training?

Hitesh Patel

*ITIL® is a registered trade mark of the Cabinet Office

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