Study Tips for the ITIL Foundation Exam

In today’s blog I’ll highlight tips to help you prepare for the ITIL Foundation Course. To ensure the best experience and that you pass your exam, you’ll want to be prepared.

Before the course

It’s important to review the topics that will be covered in the course, and Learning Tree International will provide pre-requisite material. In my experience many students struggle to make time to go through any form of pre-reading, so I recommend to at least do the basics right before attending the course.

As this is a foundation course and we’re taking a 10,000 foot helicopter overview of ITIL, we should go into the course at least having the bare essentials covered. So if you are short of time, try to at least plot a mind map together to show all the key elements (processes/functions) and what interfaces exist between these elements.

Don’t go over the top with preparation! Sometimes you can overkill the preparation and then become very exhausted when you attend the course. Within the IT industry, so many ITIL books are available that can support your study but remember if it was an essential piece of reading to have for your course then it would be recommended by your training organisation/trainer. The mind map you build before the course can be used to refer back to during the course, to grow your understanding in the subject area.

During the course

The format of the course is three days, with the exam on the last day. So we have two nights of study before the exam. You must follow the instructor in terms of highlighting key areas and marking key study slides during the course. Work with other participants–this can be a great aid to reinforcing key concepts. During the evenings, don’t panic! I’ll delivered courses to students who haven’t even come from an IT environment and have passed the exam. It’s important that you allocate time in the evening to relax as this is a three-day course and can be mentally draining for attendees, especially if you’re uncovering new concepts throughout.

If you have arranged an on-site event, then you should be familiar with the participants attending. Work with your colleagues in the evening–teaming up to study can be much more effective than revising alone. You not only share ideas with each other but you can compare notes.

If you’re attending a public course, you may not have anyone on the course that you may be familiar with–but remember, you’re all most likely in the same position (in terms of undertaking the exam on the last day). So rather than studying alone, build partnerships with your fellow attendees. Ask people within the class if they’re interested staying after class to have a group study session.

The same will apply to any of the AnyWare attendees joining the course. However, there is a possibility you could be the only one using the AnyWare system, so if you did want to carry out a group study session (potentially virtually) then you may want to share your contact information (phone and email) with your fellow participants. Recently I had an in-class student who contacted an AnyWare student during the evenings of the course, and they both connected online to study together.

After the course

Whether you feel confident in passing the exam, keep your books close to you. It’s important that the course and subject areas do not become a distant memory.

What kinds of study tips have helped you in the past? Share your feedback!

Good luck and I hope to see you on course soon!

Hitesh Patel

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