7 Ways Business Service Management Help Siloed Management of Technology
Apr 5,
2017
In my last blog, we discussed siloed management of technologies. We will continue our discussion and will understand who is impacted by this siloed management practices and how Business Service Management practices may be able to help with related challenges. Customers, business enterprises, as well as the IT organizations are all impacted if IT is […]
Who is Impacted by Silo-ed Management of Technology and How Can Business Service Management Help?
Mar 4,
2016
The businesses / customers as well as the IT organization are impacted if IT is managed and operated in silos. If businesses are not realizing their true potential because IT is unable to deliver on its commitments, then business will likely face losses and this will ultimately impact IT in a negative fashion. It does […]
Applying the Business Service Management Approach to Restaurant Management
Mar 4,
2013
Business Service Management (BSM) is an approach whereby an organization’s business needs and its IT services are aligned. The BSM approach is applied with the critical understanding that an organization’s success is dependent on the reliable delivery of its IT services — much the same way that a restaurant’s success is dependent on the reliable […]
Business-IT Integration, ITILv3 & Cultural Transformations – Part II
Nov 20,
2012
Business-IT Integration, ITIL® v3 & Cultural Transformations: Part II Continuing our discussion from Part I, we understand that while ITILv3 enables IT organizations to apply Business Service Management (BSM) concepts—and therefore align business and IT goals—it is a process that doesn’t happen overnight. It is absolutely critical to realize that integration of ITILv3 is about […]
Measuring Business-IT Integration – Part II
Sep 22,
2012
Continuing on my previous blog, let’s discuss the following factors that are critical (aka Critical Success Factors or CSFs) for the overall success of your Business Service Management or BSM journey. Business process enablement and support Business-IT integration Business Process Enablement & Support The level of business value delivered by IT services depends upon the […]