Measuring Business-IT Integration – Part II

Continuing on my previous blog, let’s discuss the following factors that are critical (aka Critical Success Factors or CSFs) for the overall success of your Business Service Management or BSM journey. Business process enablement and support Business-IT integration Business Process Enablement & Support The level of business value delivered by IT services depends upon the […]
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Measuring Business-IT Integration – Part I

So we understand now what is meant by business service management or BSM and some of the critical success factors. Measurements are at the core of enabling IT organizations and IT leadership to assess how well IT organizations are supporting their respective businesses and customers. We will focus on indicators that help IT organizations appreciate […]
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