Perfecting the art of SLAs: Interfaces

There is alignment between the interfaces and the challenges faced (discussed on the previous blog) when creating and managing SLAs. On the previous blog we mentioned getting support teams to put pen to paper to confirm roles and responsibilities. To achieve this we need to work with them, as they could be faced with certain […]
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Measuring Business-IT Integration – Part I

So we understand now what is meant by business service management or BSM and some of the critical success factors. Measurements are at the core of enabling IT organizations and IT leadership to assess how well IT organizations are supporting their respective businesses and customers. We will focus on indicators that help IT organizations appreciate […]
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