Tag: ITIL best practice

The ITIL Practitioner will act as a complimentary and enhancing qualification, to all other ITIL qualifications after the ITIL foundation has been successfully achieved. While the ITIL Foundation qualification confirms a high level of understanding of IT best practice, it also introduces all the relevant basic concepts – the ‘how’ is addressed only very briefly. […]

The ITIL Practitioner Certification examination provides 5 scenarios, but in reality, the ITIL® Practitioner Guidance is applicable to all types of organizations and all levels of enhancements to best practice. Before the Exam I would recommend that you spend considerable time going through the scenarios before the exam. You will need to be in a […]

Since the release of the new qualification, I’ve been approached by many students as to when they should consider taking the qualification. Should they do this before or after an intermediate certification, or should they consider this after achieving the ITIL expert certification? These are all very good questions and I’m sure many people around […]

An IT service provider, within a large US government client, realized that a number of business outcomes were not being met despite a huge investment in IT. Questions were being raised, about the amount of investment carried out and the value of return seen. The Chief Information Officer (CIO), was shouldering constant pressure from internal […]