Bad ITSM Archives | Page 2 of 2 | Learning Tree Blog

Understanding Organizational Maturity Levels

The extent to which a business enterprise is able to exploit IT capabilities to achieve its business objectives is determined by the maturity of its IT organization. ITILv3 provides a set of good practices in order to build IT capabilities so that it is able to deliver what IT organization’s businesses and/or customers are looking […]
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IT Service Management (ITSM) Implementation Challenges – Part II

This is a continuation of my earlier blog, “IT Service Management (ITSM) Implementation Challenges – Part I”. As we continue to explore the challenges associated with implementing IT service management, these are some additional ones that should be considered as we embark on this journey. Let’s discuss these further. Balancing resources between fighting fires and […]
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IT Service Management (ITSM) Implementation Challenges – Part I

Having briefly talked about making wise IT investments in my previous blog, we will now discuss some of the challenges that organizations face with implementing IT service management (ITSM). Note that the extent of difficulties associated with implementing IT service management depends upon the current state (baseline) maturity of the business enterprise and IT organizations. […]
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