Factors Impacting Service Management Implementation – Part II

We will continue our discussion from my previous blog about the factors that will most likely impact your Business Service Management or BSM implementation. Note that scoping and identifying what parts of your IT infrastructure and the overall organization are the most business critical will be vital to the overall success of the BSM initiative. […]
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Understanding Organizational Maturity Levels

The extent to which a business enterprise is able to exploit IT capabilities to achieve its business objectives is determined by the maturity of its IT organization. ITILv3 provides a set of good practices in order to build IT capabilities so that it is able to deliver what IT organization’s businesses and/or customers are looking […]
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