Don’t Overlook the Legal Concerns of the Cloud
Apr 29, 2013
The cloud has some unique legal considerations and even risks that are important and often overlooked. It’s a mysterious business for non-lawyers with its own terminology. We talk some about legal issues in Learning Tree’s Cloud Security Essentials course. Let’s start with representations and warranties. A representation is a statement of fact about the past […]
Getting Started with ITIL®: Are Service Level Agreements the Answer?
May 4, 2012
It is not unusual for an internal organization to be looking for Service Level Agreements (SLA) with IT. Typically, this stems from the customers/users being unhappy with the service they are receiving and as a result, they are requesting SLAs. The question to ask is this: Will a written signed list of promises really […]