ITSM & Digital Transformation: The Future is Built on ITIL®

ITIL is the world’s most globally recognized leader in IT Service Management (ITSM) certification and is used by millions of IT professionals around the world. For 30 years it’s been instrumental in transforming the way IT professionals and organizations deliver empowering, impactful tech-led services. Now with the release of ITIL 4, ITIL has been brought […]
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Failure in Learning Part II: The Importance of the Debrief and Coaching

I previously  wrote about the need to be able to fail in a safe learning environment. That can be in a software course or a course on people skills such as customer service. We do learn a lot from our mistakes. An essential part of a learning environment that lets people fail – or any […]
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Social, Team, and Pair Learning

Four years ago I wrote about pair programming where programmers learn programming techniques by working in pairs. Collaborative learning extends far beyond that. I – and most people I know – prefer to learn some things alone and some things with others. Sometimes I can learn a topic from just reading about it and practicing, […]
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Classroom and Online Training Are Broken… But They Fix Each Other

There’s a problem with instructor-led education, and it’s a problem at all levels, from first grade up through graduate school, whether it’s public education or corporate training. The problem? People have different backgrounds People learn at different speeds People learn in different ways This isn’t a new problem, but it’s a sticky one. Walk into […]
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ITSM & Digital Transformation: The Future is Built on ITIL®

ITIL is the world’s most globally recognized leader in IT Service Management (ITSM) certification and is used by millions of IT professionals around the world. For 30 years it’s been instrumental in transforming the way IT professionals and organizations deliver empowering, impactful tech-led services. Now with the release of ITIL 4, ITIL has been brought […]
Read More ›

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