Failure in Learning Part II: The Importance of the Debrief and Coaching
I previously wrote about the need to be able to fail in a safe learning environment. That can be in a software course or a course on people skills such as customer service. We do learn a lot from our mistakes. An essential part of a learning environment that lets people fail – or any […]
Selecting and Taking Online Training, Especially for Cyber Security Topics
Before I get started, the information and ideas in this post apply to virtually all topics. It is intended as a followup to the earlier post on cybersecurity frameworks but can stand completely alone for those who are interested in other areas. Selecting Training In terms of delivery, an online course is significantly different from […]
Office 365: It’s intuitive… Isn’t it?
Imagine you work in construction. You open your toolbox one morning to find that your saw is sharper and your drill more powerful than the night before! Not only that but some tools have disappeared and yet you have more tools than yesterday! Some tools you rarely use and others never! Whilst paying for all […]
What Is A Team?
Agile in general, and Scrum in particular, relies for success on self-organizing teams. The eleventh of the principles behind the Agile Manifesto states that “the best architectures, requirements, and designs emerge from self-organizing teams”(1). Empowering the team is one of the seven principles of Lean. One of the central Scrum patterns is ‘Stable Teams’ (2). […]
Customer Service: Avoid Falling Victim to Social Engineering
The days of only using firewalls and antivirus software as protection against hacking are over. Hackers are getting more creative with how they plan their attacks. The newest trend hitting top organizations like Sony, Yahoo, and even the US Government is called Social Engineering. Social Engineering is when hackers use emotionally manipulating strategies to gain […]