Four Essential Criteria for a Project Manager’s Communication Plan

Of course, communicating with stakeholders is important in managing projects – and the statistics prove it. But it’s not really the communication you do that matters. It’s what you get back from the stakeholders that makes the difference. Statistics can, of course, lie…but the number of statistics that show a co-relation between communication and project […]
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Marketing: Four Steps in Communicating to Sell

There’s a simple four step process involved in convincing others to invest in you, your ideas, or your product. The major problem is that people get the steps in the wrong order…and skip the last step, which is critical. While I’ve written before about changing people’s minds, sometimes you want to go beyond that. Sometimes, […]
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How to Prevent Bad Information From Spreading – Lessons From Missing Flight 370

As the news around Malaysia Airlines flight 370 demonstrates, when people don’t have the information they need then they will invent it – and, typically, what they invent is much worse than reality. You have three options for dealing with missing information, including “communicating that you can’t communicate.” Failing to communicate isn’t one of them. If you […]
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Learning from Legal Disasters: Three Rules to Improve Clarity in Writing

There are gremlins in the courthouse: It turns out that what a legal document says and what the lawyers who wrote it meant are often two different things. Here are three cases where the gremlins in law provide some rules for clear writing that you can follow. When I teach either Learning Tree’s Business Writing or Technical […]
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Two Steps to Gaining Influence by Understanding the Other Person’s Problems

Peter learns an important lesson from (of all people) a sales rep: The first two steps in influencing people you have no authority over. Back when I had a job (I’m an independent consultant now), I was the head of an IT department for a large, multi-national heavy equipment manufacturer. In my last year on the […]
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