Category: ITIL®, COBIT® & TOGAF®

As you may have heard, Axelos has announced the first new ITIL version since 2007. After months of research and development, ITIL 4 Foundation will be launched in the first quarter (Q1) 2019. With the announcement come many questions! Are you just about to start your ITIL journey only to find out that a new […]

We have often discussed how technology and new frameworks have changed our service management practices and how we need to adopt and adapt them. Still as we know there is another key pillar: People. People are often the last step in any improvement plan. Trainings are the first to be cut when we are running […]

Business Enterprises Business enterprises, irrespective of their location, size, industry or form i.e., brick and mortar or virtual, all define their vision, goals and objectives that they aspire to achieve. To achieve these, business enterprises create and deliver value to their respective customers in the form of products, services or both. Resources and Capabilities To create, […]

The ITIL Practitioner will act as a complimentary and enhancing qualification, to all other ITIL qualifications after the ITIL foundation has been successfully achieved. While the ITIL Foundation qualification confirms a high level of understanding of IT best practice, it also introduces all the relevant basic concepts – the ‘how’ is addressed only very briefly. […]

The ITIL Practitioner Certification examination provides 5 scenarios, but in reality, the ITIL® Practitioner Guidance is applicable to all types of organizations and all levels of enhancements to best practice. Before the Exam I would recommend that you spend considerable time going through the scenarios before the exam. You will need to be in a […]