ITSM in the Real World: Why the ITIL Practitioner Qualification is Needed?

Since the start of the discussion about a potential new ITIL practitioner qualification, I have had a mixture of responses from students and clients that I actively consult with. The concern was primarily based on ITIL always being non-prescriptive and that we already had so many qualifications. Where would this fit in the ITIL qualification […]
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ITIL Practitioner: AXELOS Live Launch

ITIL® Practitioner Month The news we have been waiting for has finally arrived, the ITIL Practitioner Global Launch will be on February 25th. The Launch will focus on introducing you to a number of ITIL Practitioner core competencies and principles designed to help you adapt and adopt ITIL to best suit you and your organization’s […]
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RACI Model – It’s only a matrix!

Every ITIL course I’ve delivered always has a mention on the RACI model (Responsible, Accountable, Consulted, and Informed).  Now, for those that may be unfamiliar with this model, it allows organizations to clarify roles and responsibilities by tasks. RACI model will highlight those that are accountable / responsible for a task and those that are […]
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What do we mean by “managing in silos”?

Continuing from my previous blogs, let’s elaborate on the siloed organizations and challenges associated with such structures. Applications are engineered and developed in an effort to address the functional requirements as well as non-functional application-related requirements. Infrastructures are engineered, developed and managed with the aim to manage technology components within those infrastructures. There may exist […]
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ITIL Process Maps – Taking a student driven approach

Last year, I discussed with the Product Development department at Learning Tree International the possibility of creating process maps for all the ITIL® courses.  In the true alignment of ITIL, we took a value-driven approach and Learning Tree gave this the green light, as they felt that this would add extra value to student experiences […]
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