When should I consider taking the ITIL Practitioner Certification?

Since the release of the new qualification, I’ve been approached by many students as to when they should consider taking the qualification. Should they do this before or after an intermediate certification, or should they consider this after achieving the ITIL expert certification? These are all very good questions and I’m sure many people around […]
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ITIL Practitioner: Four Key Challenges

With every new qualification, challenges will present themselves, inside and outside the classroom environment. Students that have already taken the ITIL Foundation, and no other intermediate certification will need to ensure they remain up-to-date with the ITIL Foundation knowledge going into the ITIL Practitioner certification. I would recommend, reviewing your ITIL Foundation material before attending/completing […]
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ITIL Practitioner: The future of ITIL

Over recent years, organizations have made numerous investments in ITIL® training but a common theme has arisen; staff are becoming certified, but are still struggling with adopting and adapting to the ITIL framework. Some have almost lost faith in the framework and even the benefits of training staff on the best practice. With the introduction […]
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ITIL Practitioner Best Practice Mentoring and Coaching Services for an Organization

An IT service provider, within a large US government client, realized that a number of business outcomes were not being met despite a huge investment in IT. Questions were being raised, about the amount of investment carried out and the value of return seen. The Chief Information Officer (CIO), was shouldering constant pressure from internal […]
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The ITIL Practitioner Journey Starts Today

The day is finally here! ITIL Practitioner® launches today at the AXELOS ITIL® Practitioner Global Summit. You might be wondering: Why is the certification needed? What value will I gain by obtaining this certification? How will the ITIL Practitioner certification benefit my organization? What does this certification mean to the ITIL framework? Check out a […]
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