How ITIL Practitioner Certification Adds Value to the Existing ITIL Qualification Framework?

The new qualification, didn’t go down as the best news for many students initially.  Some thought it would be an extra qualification in order to achieve the ITIL® Expert Certification, which thankfully to many,  proved not to be case. The ITIL® Practitioner is a qualification, that can be taken only once the ITIL Foundation certification […]
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3 Ways ITIL Practitioners Can Enhance ITIL in Your Organization

Focus on Core Areas in the Implementation ITIL practitioners will be equipped on focusing on a number of core areas to assist in the implementation of best practice. The core areas include the CSI approach, Guiding Principles, and Critical Competencies. For those new to the ITIL practitioner arena you will be raising your eyebrows as […]
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ITSM in the Real World: Why the ITIL Practitioner Qualification is Needed?

Since the start of the discussion about a potential new ITIL practitioner qualification, I have had a mixture of responses from students and clients that I actively consult with. The concern was primarily based on ITIL always being non-prescriptive and that we already had so many qualifications. Where would this fit in the ITIL qualification […]
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ITIL Practitioner: AXELOS Live Launch

ITIL® Practitioner Month The news we have been waiting for has finally arrived, the ITIL Practitioner Global Launch will be on February 25th. The Launch will focus on introducing you to a number of ITIL Practitioner core competencies and principles designed to help you adapt and adopt ITIL to best suit you and your organization’s […]
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RACI Model – It’s only a matrix!

Every ITIL course I’ve delivered always has a mention on the RACI model (Responsible, Accountable, Consulted, and Informed).  Now, for those that may be unfamiliar with this model, it allows organizations to clarify roles and responsibilities by tasks. RACI model will highlight those that are accountable / responsible for a task and those that are […]
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