What do we mean by “managing in silos”?
Continuing from my previous blogs, let’s elaborate on the siloed organizations and challenges associated with such structures. Applications are engineered and developed in an effort to address the functional requirements as well as non-functional application-related requirements. Infrastructures are engineered, developed and managed with the aim to manage technology components within those infrastructures. There may exist […]
ITIL Process Maps – Taking a student driven approach
Last year, I discussed with the Product Development department at Learning Tree International the possibility of creating process maps for all the ITIL® courses. In the true alignment of ITIL, we took a value-driven approach and Learning Tree gave this the green light, as they felt that this would add extra value to student experiences […]
Silo-ed Reporting, Leadership and Supplier Management
Continuing from a previous blog, I will now discuss the following types of silos: Siloed Reporting and Communication Siloed Vision and Leadership Siloed Supplier Management Silo-ed Reporting and Communication Siloed technology and request management, discussed in my previous blog, leads to multiple, often disconnected and disintegrated reporting and communication channels. Senior management and leadership teams […]
ITIL Master Certification – Do I Need the Icing on the Cake?
At a recent course in Canada, I ran across a former student who had achieved her ITIL® Expert certification. She asked me whether she should go for the ITIL Master certification. Her question really got me thinking about the value (or lack thereof) of obtaining this certification. The ITIL Master certification process was released in […]
Silo-ed Engineering and Development, Technology Management and Request Management
In a previous blog, I discussed what it means to manage in silos. Let’s now discuss the following types of silos in greater details: Siloed Engineering and Development Siloed Technology Management Siloed Request Management Siloed Engineering & Development In most established (not necessarily mature) IT organizations, there seems to be a damaging and common trend […]