Silo-ed Reporting, Leadership and Supplier Management

Continuing from a previous blog, I will now discuss the following types of silos: Siloed Reporting and Communication Siloed Vision and Leadership Siloed Supplier Management Silo-ed Reporting and Communication Siloed technology and request management, discussed in my previous blog, leads to multiple, often disconnected and disintegrated reporting and communication channels. Senior management and leadership teams […]
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ITIL Master Certification – Do I Need the Icing on the Cake?

At a recent course in Canada, I ran across a former student who had achieved her ITIL® Expert certification. She asked me whether she should go for the ITIL Master certification. Her question really got me thinking about the value (or lack thereof) of obtaining this certification. The ITIL Master certification process was released in […]
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Silo-ed Engineering and Development, Technology Management and Request Management

In a previous blog, I discussed what it means to manage in silos. Let’s now discuss the following types of silos in greater details: Siloed Engineering and Development Siloed Technology Management Siloed Request Management Siloed Engineering & Development In most established (not necessarily mature) IT organizations, there seems to be a damaging and common trend […]
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IT Performance Screens – Will any graph do?

On a recent visit to a client, I was asked, “What should we be showing on our performance screens within the IT area? Are we showing the right thing?” My response was, “What are your IT objectives? Are the performance dashboards you’re displaying assisting in underpinning those objectives?” Has your organization ever been guilty of […]
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Moving Beyond ITIL Foundation Certification

While achieving ITIL Foundation certification is quite popular, moving beyond Foundation to eventually achieve Expert Certification, can be a daunting, somewhat confusing challenge. To assist in creating a roadmap towards Expert Certification, Learning Tree has created a new, 90 minute webinar – Beyond ITIL Foundation: What’s Next?. Attendance is free. During this 90 minutes session […]
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