Category: Leadership

A conflict involves two people: you and somebody else. The key to successfully resolving those conflicts often comes down to recognizing two things — First: Realizing that you have several options available to you, and Second: Ensuring the other person understands you. In Learning Tree’s course on conflict management and resolution, we look at a conflict from three perspectives: […]

One of my favorite tools to use when I am facilitating a meeting is PO, which is short for provocation operation. Edward de Bono coined the word PO for use in the lateral thinking process. The idea of PO is to help move thinking or a discussion onward by allowing out-of-the-box thinking. It is used to introduce an […]

Solving problems is great…but, first, you have to determine what the problem really is. This doesn’t necessarily require some brilliant flash of insight — there are simple tools that you can apply to nail down what’s going wrong. You can start, for example, by determining what IS and IS NOT true compared to other problems you […]

Thinking about your future, your department’s future or even organization’s future begins by understanding the value you provide to others. Determining that can be harder than you might think. I had a boss who told me that there are people who do valuable work and people who do bad work; he also said that there are people who […]

If you want to make a change then you need the active support of everyone involved. To get that, you’ll first have to get people past denying that anything needs to be changed. Here’s why that’s true and what you have to do. In an earlier post, I showed the kinds of processes that will […]