Category: Leadership

In the end, team success isn’t about the abilities of the individual team members — it’s about how well the team members can work together to leverage each other’s abilities. And, for team members to work together well, they all need to be experts at four skills. There are four skills that every team member needs for the team […]

A conflict involves two people: you and somebody else. The key to successfully resolving those conflicts often comes down to recognizing two things — First: Realizing that you have several options available to you, and Second: Ensuring the other person understands you. In Learning Tree’s course on conflict management and resolution, we look at a conflict from three perspectives: […]

One of my favorite tools to use when I am facilitating a meeting is PO, which is short for provocation operation. Edward de Bono coined the word PO for use in the lateral thinking process. The idea of PO is to help move thinking or a discussion onward by allowing out-of-the-box thinking. It is used to introduce an […]

Solving problems is great…but, first, you have to determine what the problem really is. This doesn’t necessarily require some brilliant flash of insight — there are simple tools that you can apply to nail down what’s going wrong. You can start, for example, by determining what IS and IS NOT true compared to other problems you […]

Thinking about your future, your department’s future or even organization’s future begins by understanding the value you provide to others. Determining that can be harder than you might think. I had a boss who told me that there are people who do valuable work and people who do bad work; he also said that there are people who […]