No, I Am Not a Chatbot
Dec 19,
2018
As a customer service representative, I can’t count how many times I have been asked “Are you a real person?” while chatting with customers online. While I personally have never communicated with any artificial intelligence (AI) for customer support, it is a growing trend with the ability to revolutionize the industry. Some say it could […]
Getting Ready for ITIL 4, The Next Evolution of ITIL
Nov 2,
2018
ITIL 4 will be launched in the first quarter 2019 and as an AXELOS strategic partner we are ready to support you along the way. In this blog post, we discuss the reasoning behind the transition to ITIL 4, and why 2019 was the ideal time in the face of the Fourth Industrial Revolution. Don’t […]
My “Top 10” Ways to Advance in IT Leadership
Sep 5,
2018
So you want to advance and become an IT leader – I applaud your goal, whether it to be a CIO or CISO one day, or a CTO, or perhaps a respected technical expert working as an individual contributor. Leadership is not about having your name at the top of an organization chart, but rather […]
Leaving Your Mark: Thermal Signatures of Passwords Left on Keyboards
Aug 15,
2018
We leave evidence of where we’ve been and what we’ve done all over the place. From footprints to DNA, we seldom act without a trace. Our keyboards are no exception. I’m not talking just about fingerprints, DNA, food particles, or skin oils. I’m talking about heat. I saw a movie or maybe a television show […]
Clustering data using k-means in ML.NET
Aug 7,
2018
Microsoft recently released a preview of a machine learning framework for .NET developers—ML.NET. I needed to perform a clustering analysis from existing data in one of my applications. This is a pretty common machine learning task, so I decided to document the basic approach in this article. We’ll use the well-worn iris data set from […]