Learning Tree International Blog

Create documentation or application support tickets with Microsoft Recorder Have you ever needed to create documentation that shows someone else how to use an application or website within your organization? Or, have tried to explain to a Technical Support person within your organization about a problem you are running into with an application or website. […]

Authors: John Moore & Peter Dillon-Parken So, it’s your first week on the project, you look around for the requirements documents, and what you’ve got is basically a bunch of notes. In short, very little project definition has been done. This is the situation that quite often confronts project managers – does Praxis help with […]

As mentioned in our previous blog in this series, the ITIL 4 certification scheme will launch in Q1 next year. As an AXELOS strategic partner, we recently got a heads-up of what’s in store and how the new Certification Scheme will affect ITIL v3 certification holders and aspiring ITIL practitioners. Below you will find answers […]

ITIL 4 will be launched in the first quarter 2019 and as an AXELOS strategic partner we are ready to support you along the way. In this blog post, we discuss the reasoning behind the transition to ITIL 4, and why 2019 was the ideal time in the face of the Fourth Industrial Revolution. Don’t […]

Last week I wrote that compliance and complacency are major challenges in the cloud. Yes, defensive technology is the same. However, the cloud poses some specific threats. Multitenancy Multitenancy scares people the most. You share cloud infrastructure with other customers. Your cloud services are running on virtual machines. Those VMs run on shared hardware. You […]