Etikett: SLA

The cloud has some unique legal considerations and even risks that are important and often overlooked. It’s a mysterious business for non-lawyers with its own terminology. We talk some about legal issues in Learning Tree’s Cloud Security Essentials course. Let’s start with representations and warranties. A representation is a statement of fact about the past […]

It is not unusual for an internal organization to be looking for  Service Level Agreements (SLA) with IT.  Typically, this stems from the customers/users being unhappy with the service they are receiving and as a result, they are requesting SLAs.   The question to ask is this:  Will a written signed list of promises really […]