Silo-ed Reporting, Leadership and Supplier Management

Continuing from a previous blog, I will now discuss the following types of silos:

  1. Siloed Reporting and Communication
  2. Siloed Vision and Leadership
  3. Siloed Supplier Management

Silo-ed Reporting and Communication

Siloed technology and request management, discussed in my previous blog, leads to multiple, often disconnected and disintegrated reporting and communication channels. Senior management and leadership teams base their decisions on the information that is provided to them. If this information is provided in a manner that does not represent IT accurately, it will most likely negatively impact the decision-making capability and negatively impact the businesses.

Silo-ed Visions & Leadership

Silo-ed engineering, development, and management lead to silo-ed visions and silo-ed leadership and this is the last thing you want if you are responsible for delivering IT services to the customers. Unfortunately, I have come across such leaders who have been operating in this silo-ed fashion for so many years that they find themselves just incapable of thinking otherwise. Or, they may just prefer to have their small domains. Ironically, in some of the corporations, there is still this notion that the more people I manage the greater is the scale of my responsibility and larger will be my compensation. This encourages wrong behaviors across managers and leaders who want to retain their small empires for the sake of being recognized as having greater responsibilities and not because the business needs this. Our leadership needs to appreciate the impact of silo-ed visions and needs to bring the range of silos together for the success of the larger businesses / customers.

Silo-ed Supplier Management

Siloed engineering, development and management will lead to siloed supplier management. A siloed organization establishes its own relationships with outside partners and suppliers. Having siloed relationships with outside partners and suppliers leads to the following negative impacts:

  • Outside partners and suppliers agree to provide levels of services that may satisfy the needs of a given silo but may not consider the larger business needs
  • Minimizes the potential volume-based enterprise-wide cost benefits
  • May lead to higher-than-necessary complexities in the portfolio of solutions provided by outside partners and suppliers

In a later blog, I will discuss the business impact of these silos in greater detail and how business service management (BSM) can help minimize the impact.

To learn more about Learning Tree’s ITIL curriculum,  click on this link.

Ahmad K. Shuja

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