Bad bad news Archives | Learning Tree Blog

How to Prevent Bad Information From Spreading – Lessons From Missing Flight 370

As the news around Malaysia Airlines flight 370 demonstrates, when people don’t have the information they need then they will invent it – and, typically, what they invent is much worse than reality. You have three options for dealing with missing information, including “communicating that you can’t communicate.” Failing to communicate isn’t one of them. If you […]
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