What Do We Mean By “Enabling Business Processes”?
Building upon my previous blog and our understanding of the relationships between business processes and business services, let’s now discuss what we actually mean when we say that we will enable business processes. Let me start by talking about business expectations. In almost all cases, business expectations from IT can be categorized as follows: Core Business Services: […]
Why Should I Care About Business Processes When Realizing ITSM?
A business exists because it creates and delivers its core products and services that are needed by its customers to achieve their respective desired outcomes. For an automotive industry, these products are cars and other automobiles, for banks, it may be a range of banking products and services such as personal accounts, mortgages, personal loans, […]