Short-Term Wins: A Sprinkle of Constant Value in ITIL® Implementation

When implementing ITIL we have to ensure a balance is made between short-term and long-term wins. A good starting point is to arrange a workshop with all your key stakeholders to identify the outcome required from the implementation. Working backwards from the outcome will allow you to set targets and therefore the necessary milestones that […]
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ITIL® Implementation: Which Process Do I Start With?

This is a classic question that is asked by a number of students on our ITIL courses! Unsurprisingly, the answer is, “It depends.” The first step is to create a baseline. This can be done by assessing the resources and capabilities. From there appropriate targets can be set as to what is required to be […]
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ITIL® Implementation: Engagement

Enagement:  Something so simple, effective and an activity involved throughout the lifecycle, but yet we often overlook the value engagement can bring to any service management division. Who is involved? From the IT service provider perspective, engagement will be critical with customers, external suppliers, internal support teams and other stakeholders with a vested interest in […]
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