ITSM in the Real World: Why the ITIL Practitioner Qualification is Needed?

Since the start of the discussion about a potential new ITIL practitioner qualification, I have had a mixture of responses from students and clients that I actively consult with. The concern was primarily based on ITIL always being non-prescriptive and that we already had so many qualifications. Where would this fit in the ITIL qualification […]
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