ITIL Master Certification – Do I Need the Icing on the Cake?

At a recent course in Canada, I ran across a former student who had achieved her ITIL® Expert certification. She asked me whether she should go for the ITIL Master certification. Her question really got me thinking about the value (or lack thereof) of obtaining this certification. The ITIL Master certification process was released in […]
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IT Performance Screens – Will any graph do?

On a recent visit to a client, I was asked, “What should we be showing on our performance screens within the IT area? Are we showing the right thing?” My response was, “What are your IT objectives? Are the performance dashboards you’re displaying assisting in underpinning those objectives?” Has your organization ever been guilty of […]
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