Business-IT Integration, ITILv3 & Cultural Transformations – Part II

Business-IT Integration, ITIL® v3 & Cultural Transformations: Part II Continuing our discussion from Part I, we understand that while ITILv3 enables IT organizations to apply Business Service Management (BSM) concepts—and therefore align business and IT goals—it is a process that doesn’t happen overnight. It is absolutely critical to realize that integration of ITILv3 is about […]
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Business-IT Integration, ITILv3 and Cultural Transformations – Part I

In the last decade or so, we all have witnessed the business enterprise evolutions caused by the emergence of the Internet and IT. Immediately following the .com bubble burst, business enterprises have, justifiably, gone through the state of denial (IT is necessary evil, IT is not important, IT is back-office, and so on) by attempting […]
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