RACI Model – It’s only a matrix!
Oct 30, 2014
Every ITIL course I’ve delivered always has a mention on the RACI model (Responsible, Accountable, Consulted, and Informed). Now, for those that may be unfamiliar with this model, it allows organizations to clarify roles and responsibilities by tasks. RACI model will highlight those that are accountable / responsible for a task and those that are […]