Getting Rid of Requirements

“Requirements engineering” was supposed to ensure that development teams delivered applications that users wanted. That didn’t happen (as the process of requirements engineering itself demonstrated). The answer to giving users what they want turns out to be getting rid of requirements altogether. Requirements exist because everyone recognizes that users aren’t developers. On that understanding, requirements […]
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Short-Term Wins: A Sprinkle of Constant Value in ITIL® Implementation

When implementing ITIL we have to ensure a balance is made between short-term and long-term wins. A good starting point is to arrange a workshop with all your key stakeholders to identify the outcome required from the implementation. Working backwards from the outcome will allow you to set targets and therefore the necessary milestones that […]
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