How ITIL® Service Catalog & Service Portfolio Can Be Leveraged to Drive Service Management Culture

An organization’s Service Catalog and Service Portfolio consist of the identification and documentation of their business and technical services. Service Catalog is a menu of items (business and technical services) offered by the IT organization. Service Portfolio, on the other hand, includes all retired, operational and future services. According to ITILv3, Service Catalog should contain […]
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Perfecting the art of SLAs: Interfaces

There is alignment between the interfaces and the challenges faced (discussed on the previous blog) when creating and managing SLAs. On the previous blog we mentioned getting support teams to put pen to paper to confirm roles and responsibilities. To achieve this we need to work with them, as they could be faced with certain […]
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