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Author: Ahmad Shuja

Ahmad K. Shuja, Co-Founder and Partner of Xceedure Inc., is an experienced IT executive and a management consultant. He holds graduate degrees from MIT, Oxford University and University of Toronto. He specializes in ITSM / ITIL®, BSM, COBIT, ISO-20K, EA, TOGAF, Zachman, CMMI, RUP, SCRUM, enterprise governance and project management, to name a few. Ahmad is the author of IBM Rational Unified Process Reference and Certification Guide: Solution Designer and ITIL Service Management: Implementation and Operation, which has been formally endorsed by APMG/OGC as an official ITIL book. He has also published numerous papers and speaks at professional forums including SPIN and itSMF. In addition, Ahmad also teaches a range of Learning Tree courses including Achieving ITIL Foundation Certification as well as the intermediate courses. Visit Learning Tree’s website for a complete list of ITIL courses. You may contact Ahmad at www.shuja.info. *ITIL® is a registered trade mark of the Cabinet Office

Introduction to Business Enterprises and IT Integration

Jan 31 2018
Business Enterprises Business enterprises, irrespective of their location, size, industry or form i.e., brick and mortar or virtual, all define their vision, goals and objectives that they aspire to achieve. To achieve these, business enterprises create and deliver value to their respective customers in the form of products, services or both. Resources and Capabilities To create, […]
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Business Analysis, ITIL® and COBIT, Project Management
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7 Ways Business Service Management Help Siloed Management of Technology

Apr 5 2017
In my last blog, we discussed siloed management of technologies. We will continue our discussion and will understand who is impacted by this siloed management practices and how Business Service Management practices may be able to help with related challenges. Customers, business enterprises, as well as the IT organizations are all impacted if IT is […]
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Business Intelligence
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Who is Impacted by Silo-ed Management of Technology and How Can Business Service Management Help?

Mar 4 2016
The businesses / customers as well as the IT organization are impacted if IT is managed and operated in silos. If businesses are not realizing their true potential because IT is unable to deliver on its commitments, then business will likely face losses and this will ultimately impact IT in a negative fashion. It does […]
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Business Intelligence
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What do we mean by “managing in silos”?

Sep 23 2013
Continuing from my previous blogs, let’s elaborate on the siloed organizations and challenges associated with such structures. Applications are engineered and developed in an effort to address the functional requirements as well as non-functional application-related requirements. Infrastructures are engineered, developed and managed with the aim to manage technology components within those infrastructures. There may exist […]
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ITIL® and COBIT
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Silo-ed Reporting, Leadership and Supplier Management

Aug 19 2013
Continuing from a previous blog, I will now discuss the following types of silos: Siloed Reporting and Communication Siloed Vision and Leadership Siloed Supplier Management Silo-ed Reporting and Communication Siloed technology and request management, discussed in my previous blog, leads to multiple, often disconnected and disintegrated reporting and communication channels. Senior management and leadership teams […]
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ITIL® and COBIT

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