Ahmad K. Shuja, Co-Founder and Partner of Xceedure Inc., is an experienced IT executive and a management consultant. He holds graduate degrees from MIT, Oxford University and University of Toronto. He specializes in ITSM / ITIL®, BSM, COBIT, ISO-20K, EA, TOGAF, Zachman, CMMI, RUP, SCRUM, enterprise governance and project management, to name a few. Ahmad is the author of IBM Rational Unified Process Reference and Certification Guide: Solution Designer and ITIL Service Management: Implementation and Operation, which has been formally endorsed by APMG/OGC as an official ITIL book. He has also published numerous papers and speaks at professional forums including SPIN and itSMF. In addition, Ahmad also teaches a range of Learning Tree courses including Achieving ITIL Foundation Certification as well as the intermediate courses. Visit Learning Tree’s website for a complete list of ITIL courses. You may contact Ahmad at www.shuja.info. *ITIL® is a registered trade mark of the Cabinet Office
