Getting Started with ITIL®: Are Service Level Agreements the Answer?

It is not unusual for an internal organization to be looking for  Service Level Agreements (SLA) with IT.  Typically, this stems from the customers/users being unhappy with the service they are receiving and as a result, they are requesting SLAs.   The question to ask is this:  Will a written signed list of promises really […]
Read More ›

Type to search blog.learningtree.com

Do you mean "" ?

Sorry, no results were found for your query.

Please check your spelling and try your search again.