The ITIL v3 framework you are probably accustomed to was created in 2007. In February 2019, AXELOS introduced ITIL 4. The question may arise for some…
If your organization has been functioning happily with ITIL v3, why should you invest in an upgrade to ITIL 4? Here are 3 reasons you need to upgrade.
To start, simply the fact that ITIL has been around since the late 80’s, and the last update was in 2007, is a reason to understand an update. ITIL has gone through four iterations, as indicated in its title: ITIL 4. For the framework to stay relevant, it is essential for it to continue to evolve. Version 4 was updated in alignment with a number of other frameworks including:
Business and IT look to prosper together, which makes that alignment even more relevant.
Second, ITIL has remained the leading framework in Service Management since its start, so you would have to agree they know what they are doing. ITIL has always focused on: Adopt and Adapt. Adopt the best practice and adapt it to the way that your organisation works.
Third, Axelos, the owners of ITIL, has responded to the need for a number of concepts which move away from the linear lifecycle steps of v3 with this update. The addition of these concepts in ITIL 4 keeps you up to date with what is currently relevant.
Some changes that were made include, streamlining the Guiding Principles from 9 to 7, which were first introduced in 2016 in the ITIL Practitioner. They have added the Service Value System (SVS), which begins with Opportunity / Demand and ends with Value. Then, on the outer edges of the SVS sit The Guiding Principles and Continual Improvement. Governance and Practices surround the inner core which is the Service Value Chain (SVC).
The Service Value Chain is the heart of the Service Management. This consists of Plan, Improve, Engage, Design and Transition, Obtain and Build, together with Deliver and Support. So, you can see that some of v3 is still incorporated in this update.
Other changes are the wording of the definition of Service from delivering to co-creation, acknowledging that all stakeholders have a part to play in the service, not just IT. Also, that relationships are key to achieving the value.
Processes become Practices for better or worse, and the Practices are split into General, Service, and Technology.
The 4 P’s have been removed and replaced with 4 Dimensions:
These dimensions are subject to the PESTLE factors:
With the 4 ITIL specialist modules, combined with ITIL 4 and the Managing Professional, the future for ITIL will both align with the business to co-create value, and ensure that ITIL 4 links with the new and emerging IT frameworks such as DevOps & SIAM.
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